Booking & Refunds – Go Deep China

Booking & Refunds Policy

Your trip is important to us, and we want to make sure you feel completely confident when booking with Go Deep China. Please review our simple and transparent policy below.

1. How to Book Your Tour

Step 1: Choose your ideal itinerary from our website, or tell us your dream trip and we will customize one for you.
Step 2: We send you a final itinerary, price quote, and booking invoice.
Step 3: Secure your booking with a 20% deposit.
Step 4: The remaining balance is to be paid on the second day of your tour.

2. Cancellation & Refund Policy

We understand plans can change. To be fair to all parties, cancellation fees are based on the time we receive your written notice:

30+ days before arrival: Full refund minus any non-refundable third-party fees (e.g., train tickets, flights, or entrance fees already purchased).
15 – 29 days before arrival: 10% of the total tour cost will be charged as a cancellation fee.
14 days or less before arrival: No refund.
No-show: No refund.

3. How Refunds Are Processed

Approved refunds will be returned to your original payment method within 14 working days. Please note that bank transfer times may vary depending on your bank.

4. What Happens If I Need to Change My Itinerary?

If you wish to modify your itinerary after confirmation, we will do our best to accommodate your changes. However, any additional costs caused by these changes (such as hotel or ticket changes) will be the traveler’s responsibility.

5. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance before departing their home country. This can cover any unexpected medical expenses, flight delays, or cancellations caused by events outside of our control.